Online Business Manager

Type: Part-time Contractor Position [10+ hours/week]

Term: 3-month contract with potential for renewal

Compensation: $27 - $32/hour CAD [based on experience]

Start Date: July 13, 2026

Location: Remote work [open to Canadian citizens]

Experience: 3+ years supporting a service-based business in an operations, OBM, project management, client success, or integrator capacity

About Greer Frances Brands

Greer Frances Brands is a strategy-first creative studio partnering with purpose-driven founders who are building movements. We work at the intersection of soulful self-expression and grounded strategy, helping clients move from scattered ideas into clear, confident, and cohesive brands.

Our work spans ongoing design retainers, bespoke brand and website projects, and VIP strategy intensives. We are a small, collaborative, and growing team that values clarity, calm execution, thoughtful systems, and exceptional client experiences.

We're passionate about creating work that is both impactful and sustainable — for our clients and our team. We believe strong systems create more space for creativity, and that the best businesses are built through a balance of strategy, structure, and human connection.

About the Role

This role exists to create clarity, consistency, and momentum across the studio.

As our Online Business Manager, you'll act as the connective tissue between client experience, project management, systems, and team operations. You'll help ensure projects move forward smoothly, communication stays proactive, and the business runs with calm structure behind the scenes.

You'll work closely with Greer as a trusted operational partner, helping transform ideas into action and ensuring priorities don't get lost in day-to-day execution.

This is not an administrative assistant role. We're looking for someone who takes ownership, proactively identifies solutions, and enjoys creating structure within a growing creative business.

We already have established systems, workflows, and SOPs in place. While we welcome ideas and recommendations, we value thoughtful improvement over constant reinvention. The ideal candidate is someone who can work within existing structures, identify opportunities for refinement, and collaborate on meaningful improvements as the business evolves.

If you love bringing order to complexity, anticipating needs before they're voiced, and creating exceptional experiences for both clients and team members, we'd love to hear from you.

You’ll be a fit for this role, if…

  • You naturally take initiative and enjoy taking ownership of your work.

  • You enjoy improving systems and processes, but don't feel the need to reinvent them.

  • You can balance autonomy with collaboration and know when to seek input before making significant changes.

  • You appreciate structure, documentation, and well-organized workflows.

  • You communicate clearly and confidently, both written and verbally.

  • You're comfortable interacting directly with clients in a professional, calm, and proactive manner.

  • You're highly organized and able to manage multiple projects, priorities, and deadlines simultaneously.

  • You enjoy creating clarity from complexity and keeping moving pieces organized.

  • You are comfortable working in a fast-paced environment that also operates with high standards and attention to detail.

  • You enjoy supporting a small, collaborative team and contributing to a positive work environment.

  • You're energized by supporting purpose-driven entrepreneurs and values-led businesses.

  • You're interested in growing long-term within an operations, client success, or studio management role.

  • You value doing excellent work with integrity, care, and a sense of fun.

This Role Is Not For You If...

  • You prefer waiting for detailed instructions before taking action.

  • You dislike following up with people or holding others accountable to deadlines.

  • You become overwhelmed by shifting priorities or multiple active projects.

  • You enjoy completing tasks but have little interest in improving processes or identifying opportunities for improvement.

  • You prefer working entirely independently and rarely collaborating with a team.

  • You are uncomfortable communicating directly with clients.

  • You are looking for a purely administrative, executive assistant, or task-execution role.

  • You prefer building entirely new systems rather than maintaining and thoughtfully improving existing ones.

You’ll utilize these on a weekly basis:

  • Airtable

  • Honeybook

  • Google Workspace

  • ClickUp

  • Notion

  • Slack

  • Zoom

  • ChatGPT

  • Loom

  • Canva

  • Squarespace

Software & Systems You’ll Be Utilizing:

Familiarity is helpful, but you do not need to be proficient in everything. Training and SOPs are provided.

You’ll utilize these periodically:

  • Flodesk

  • Dropbox

  • Buzzsprout

  • Typeform

  • Acuity

  • Calendly

  • Kajabi

  • Any other softwares our clients utilize

Roles & Responsibilities:

Client Experience

  • Manage client onboarding, offboarding, and ongoing communication.

  • Send client updates, reminders, next steps, and weekly correspondence as needed.

  • Help create a smooth, organized, and exceptional client experience throughout each project.

  • Monitor client milestones, renewal opportunities, and follow-up touchpoints.

  • Act as a primary point of contact for operational and administrative client inquiries.

Project Management

  • Monitor project progress, priorities, and timelines in Airtable and ClickUp.

  • Support team coordination and follow up on action items to ensure projects continue moving forward.

  • Help identify bottlenecks, potential delays, or areas requiring additional support.

  • Maintain visibility across all active client projects and ensure nothing slips through the cracks.

  • Support project planning, scheduling, and capacity coordination as needed.

Operations & Systems

  • Manage internal files, documentation, and storage systems.

  • Maintain, document, and thoughtfully refine internal SOPs and workflows as the business evolves.

  • Identify opportunities to improve efficiency, organization, and team communication while maintaining simplicity and sustainability.

  • Support basic marketing execution, including newsletters, content scheduling, and funnel implementation.

  • Assist with systems setup for select client projects (Flodesk, booking tools, forms, automations, etc.).

  • Help maintain and organize company platforms, software, and operational systems.

CEO Support

  • Attend weekly team meetings (Wednesdays at 10:00 AM CST).

  • Prepare invoices, follow up on payments, and flag financial items requiring CEO attention.

  • Prepare proposals, agreements, and onboarding materials for prospective clients.

  • Support launches, virtual events, workshops, and occasional in-person experiences as needed.

  • Assist with implementing strategic initiatives and special projects.

  • Help protect the CEO's time by ensuring priorities, follow-ups, and operational details are managed proactively.

Bonus skills:

  • Design, branding, marketing, or creative industry experience is a HUGE asset.

  • Experience working within a service-based business, agency, consultancy, or creative studio.

  • Experience with Airtable, HoneyBook, ClickUp, Notion, Flodesk, or similar operational platforms.

  • Strong systems-thinking mindset with a passion for creating structure and clarity.

Success in this role looks like:

  • Clients receive proactive communication and always know what happens next.

  • Projects stay organized, on schedule, and potential blockers are identified early.

  • Team members have clarity on priorities, deadlines, and next steps.

  • Internal systems, documentation, and workflows remain organized, effective, and easy to use.

  • Opportunities for improvement are identified thoughtfully and implemented collaboratively.

  • The CEO spends less time managing day-to-day operations and more time focused on strategy, creative direction, client relationships, and business growth.

Sound like your dream job?

If this role feels aligned, we’d love to hear from you.

Please submit your application through the form below.

Shortlisted candidates will be invited to complete a test project prior to the interview stage. This allows us to assess systems thinking, communication, organization, and prioritization skills in a real-world context while ensuring mutual alignment before moving forward.

We appreciate every application, however only selected candidates will be contacted for the next stage of the hiring process.

We can't wait to meet you.

Application Deadline: June 26, 2026